Answers to the most frequently asked questions at paji

Yes. The name you provide when registering at paji must exactly match the name on your bKash, Nagad, Rocket or bank account. Any mismatch can block the verification process and prevent withdrawal requests from being processed. It is important to enter the correct information from the start.

paji typically requests identity verification before your first withdrawal or when a large transaction occurs on the account. Verification is also required to receive birthday rewards. Completing verification in advance means you will not have to wait when you want to withdraw.

paji stores all information using SSL encryption, so documents submitted for verification are not shared with any third party. Personal information is used solely for account verification purposes. You can read more about this on our privacy policy page.

Identity verification is carried out to ensure account security and prevent fraud. It confirms that the account is being used by its real owner and that the payment method and account holder are the same person. Verification must be completed in order to make a withdrawal.

You cannot change your name on your own. Contact the paji support team via live chat and provide your national identity card details. The support team will verify and correct the name for you.

The minimum withdrawal amount at paji is ৳1,000. This limit applies equally to all methods — bKash, Nagad, Rocket and bank transfer. Before withdrawing, make sure your account is verified and any bonus wagering requirements have been met.

Withdrawals at paji are generally completed within 5 to 30 minutes. This timeframe applies to all three mobile wallets — bKash, Nagad and Rocket. Bank transfers may take slightly longer depending on the bank's own processing time.

No. paji only processes withdrawals to the mobile wallet or bank account that is registered in your own name and matches the name on your account. Withdrawal requests to third-party numbers will be rejected.

Yes, but conditions apply. To withdraw winnings from a bonus, you must first meet the specified wagering requirement. For the welcome bonus, for example, you must wager the bonus amount 15 times. Example: if you deposit ৳1,000 and receive a ৳1,500 bonus, the total wagering requirement will be ৳1,500 × 15 = ৳22,500. Once the requirement is met, winnings can be withdrawn directly.

At paji you can withdraw via bKash, Nagad, Rocket and bank transfer. For bank transfers, major Bangladeshi banks including Dutch Bangla Bank, BRAC Bank and Islami Bank are supported. The minimum withdrawal for each method is ৳1,000.

Slot games generally contribute the fastest towards meeting wagering requirements. Games from various providers including PG Soft, Pragmatic Play and JILI are available in the paji slots section. Live casino or sports betting may count towards some bonuses, but this depends on the type of bonus — you should read the detailed terms of a specific bonus offer.

Yes, an active bonus can be cancelled, but doing so will also remove any winnings earned from that bonus. Only your original deposit amount will remain. Contact paji live chat if you want to cancel a bonus.

No. The paji 150% welcome bonus (up to ৳20,000) can only be claimed once per account — on the first deposit. For subsequent deposits, paji has further offers including a daily reload reward (up to 20%, ৳5,000) and the paji Friday festival bonus (up to 50%, ৳10,000).

The wagering requirement is calculated on the bonus amount, not on the deposit. Example: if you deposit ৳26,800 and receive a ৳20,000 bonus at 150%, your total balance will be ৳46,800 and the wagering requirement will be ৳20,000 × 15 = ৳3,00,000. Each bet amount is deducted from this total.

Each bonus offer has its own expiry period. If the wagering requirement is not met within the specified time, both the bonus and any winnings from it will be forfeited. Find out the expiry of a bonus before claiming it — full details are available on the terms and conditions page.

Always use the official domain and check the URL carefully in your browser's address bar. Be cautious of sites that look similar but have a different name. Instead of logging in through social media or unfamiliar links, type the address directly into your browser. If in doubt, go to the paji Login page.

A strong password should contain uppercase and lowercase letters, numbers and special characters (!, @, #), and be at least 12 characters long. Do not use personal information such as your name or date of birth in your password, and do not use your paji password on any other site.

Never give anyone — including paji support — your OTP, bKash PIN, Nagad PIN or bank password. The real paji support team will never ask for this information. If someone does ask, they are a scammer. Block that number or chat immediately and notify our support team.

Change your password as quickly as possible. Then contact paji's 24/7 live chat and report the suspicious activity on your account. The support team will temporarily secure the account and investigate.

Yes, paji offers an accumulator (multi-bet) feature. Adding multiple selections multiplies the odds of all events together to form a combined odds figure. Example: a ৳100 bet combining three selections at odds of 1.60, 1.70 and 1.90 gives total odds of 5.17 and a potential return of ৳517 — but if any one selection loses, the entire bet is lost.

Yes. The paji cricket betting section covers BPL, IPL, T20 World Cup and Bangladesh Tigers international matches. Markets are open both before the match starts and during live play.

Match winner, toss winner, series winner and top batsman are the most widely played markets. Over/under runs, powerplay runs and player performance markets are also popular. Ball-by-ball markets are available during live matches.

With decimal odds, multiply the stake by the odds to get the total return. Example: Team A odds 1.80, Team B odds 2.00. If you bet ৳500 on Team B and Team B wins, you receive ৳1,000 back (including ৳500 profit); if Team A wins, you lose ৳500. The higher the odds, the larger the potential payout but the lower the probability.

The paji cricket mania bonus is activated on deposits in the sports section — up to 30% of the deposit amount, up to ৳8,000, once per week. Example: a ৳2,000 deposit earns a ৳600 bonus, with a wagering requirement of ৳600 × 18 = ৳10,800. Minimum deposit is ৳500. This bonus is especially useful during BPL or T20 season.