paji Privacy Policy

This Privacy Policy ("Policy") applies to all users ("you", "member") of the paji platform. When you register on paji, manage your account, or use any of our services, we collect certain necessary information. This document clearly explains the purpose, use, and protection of that information.

By continuing to use the paji platform, you are considered to have accepted the terms of this Privacy Policy. It is important that you also read our Terms and Conditions alongside this Policy, as both documents together form the complete legal framework of our service. paji may update this Policy from time to time — if changes are made, the date will be noted at the top of the page.

1.1 Information Collected at Registration

When you create an account on paji, you are required to provide the following information:

• Full name and date of birth
• Email address and mobile number
• Preferred username and password
• Residential address
• National ID or passport number (for identity verification)

1.2 Financial Information

paji collects your payment-related information to process deposits and withdrawals. This may include your bKash, Nagad, or Rocket account numbers and bank account details. Full card numbers or PINs are never stored.

1.3 Automatically Collected Information

When you use the paji website or app, certain information is collected automatically:

• Device type, operating system, and browser information
• IP address and approximate location
• Session duration and page visit history
• Information collected through cookies and similar tracking technologies

1.4 Information from Communications

When you contact our support team via live chat or email, the content of that conversation may be stored — to improve service quality and assist in resolving future issues.

paji uses collected information only for the purposes listed below:

1. Account management: For registration, the login process, and keeping your account secure.
2. Identity verification: To prevent fraud and confirm age (all services are for members aged 21+).
3. Financial transactions: To correctly process deposits and withdrawals and to maintain transaction history.
4. Service delivery: For game access, activating bonuses, VIP cashback, and other benefits.
5. Communications: To send important updates, security alerts, and support information.
6. Analytics and improvement: To evaluate platform performance and improve the user experience.
7. Legal obligations: As required to comply with applicable laws and regulations.

We never sell your information to third parties for marketing purposes.

paji may share information with third parties on a limited basis in the following circumstances:

3.1 Service Provider Partners

Necessary information may be shared with trusted organisations that assist with payment processing, technology services, and fraud detection. These organisations may only use the information for the specified purpose and may not use it for any other purpose.

3.2 Legal Requirements

If a law enforcement agency or judicial authority issues a lawful directive, we are obliged to provide information accordingly.

3.3 Corporate Changes

If there is a significant change to the business structure (such as a merger), members will be notified in advance.

4.1 Retention Period

Information is stored while your account is active. Even after account closure, financial and identity-related information may be retained for a specified period in accordance with legal obligations.

4.2 Security Measures

paji uses industry-standard security measures to keep your information secure:

• SSL (Secure Socket Layer) encryption — keeps data transmission secure
• Encrypted database storage
• Two-factor verification (OTP) feature
• Regular security reviews and audits
• Internal access controls — only authorised staff can view information

However, no data transmission over the internet is entirely risk-free. You can also help protect your own account by keeping your password private and not sharing your OTP with anyone.

The paji website uses cookies and similar technologies. Cookies are small data files stored in your browser that help with the following:

• Essential cookies: Required to maintain login sessions and keep the platform running.
• Functional cookies: Remember your preferences and language settings.
• Analytics cookies: To understand which pages are used most.

You can disable cookies from your browser settings, but some platform features may become limited as a result.

As a paji member, you have the following rights:

6.1 Right to Access Information

You can submit a request to us at any time to find out what information we hold about you and how it is being used.

6.2 Right to Correct Information

If any of your information is incorrect, it can be corrected through your account settings or by contacting the support team. Under the Responsible Gaming Policy, you can also change the limits and controls on your own account.

6.3 Right to Delete Information

You may request deletion of information that falls outside legal obligations. We will process the request within a set timeframe upon receipt.

6.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can opt out at any time. This setting can be changed from the account panel, or the support team can assist if you let them know.

6.5 Right to Raise a Complaint

If you have any concerns about data protection, contact us directly. Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day.

All paji services are for individuals aged 21 and above only. Age verification during registration is mandatory. If it is established that information belonging to a minor has been accidentally collected, it will be deleted immediately and the associated account will be closed.

The paji platform sometimes connects to third-party services (such as payment gateways). These third parties have their own privacy policies, which you can view on their respective platforms. paji is not responsible for how third parties manage information.

paji reserves the right to change this Privacy Policy as needed. If any significant changes are made, members will be notified in advance through the platform. Continued use of the platform after changes are made will be considered as consent to the new policy.

To learn about other terms of our service, visit the About Us page, where paji's operations and values are discussed in detail.

For any questions, concerns, or requests regarding the Privacy Policy, please contact us:

• Live Chat: Active 24/7 — click the chat icon on the platform
• Email: [email protected]

Our support team is always ready to help you in both Bengali and English. For answers to common questions, visit our FAQ page, where many questions about accounts, payments, and security are answered.